Cambridge
Academy
In London

Introduction

Excellent communication is essential for creating a highly effective, productive organization and workforce. In the 21st century, we have more effective communication methods than in the past, yet good-quality interpersonal communication needs to be improved. The art of building rapport with people is essential for developing trust, openness, and meaningful relationships.

This advanced communication and interpersonal skills conference investigates tried and trusted management processes, procedures, and methodologies many blue-chip companies use to build productive and cohesive units while establishing strong working relationships with people at all levels. You will explore behaviour, communication, and leadership styles at this conference.

Interpersonal Skills Training for Managers

Recognizing the pivotal role managers play in an organization's communication ecosystem, this advanced communication and interpersonal skills workshop dedicates a comprehensive segment to interpersonal skills training for managers.

Participants in this advanced communication and interpersonal skills workshop will explore communication tactics and strategies tailored for leadership roles, ensuring that managerial staff can champion effective communication within their teams and across departments.

Course Objectives

By the end of this course, participants will be able to:

·        Identify different approaches to interpersonal relationships.

·        Improve organizational communications.

·        Discover different personal listening styles.

·        Develop skills in building rapport with others.

·        Practice and use assertiveness skills in different situations.

·        Say No and disagree with others assertively.

·        Enhance the ability to influence different personalities.

·        Develop strategies for creating a positive work environment by building and developing motivated teams and individuals by harnessing personal motivation and effective communication.

Target Audience

This course is designed for:

·        Employees.

·        Supervisors.

·        Senior and Middle Managers who already have good communication skills and want to take them to the next level.

Course Outlines

Day 1: Defining Effective Communication

·        Myths in Communication.

·        Elements of Our Communication with Others.

·        Communication Windows.

·        Identifying Approaches to Interpersonal Relationships.

·        Characteristics of Effective Communicators.

·        Communicating within Teams.

·        Organizational Communication.

Day 2: The Art of Listening

·        The Personal Listening Profile.

·        Identifying Listening Approaches.

·        Active Listening Techniques.

·        Effective Listening and Paraphrasing.

·        The Use of Clarification Techniques.

Day 3: Understanding Other Filter Systems

·        Internal Representational Systems.

·        Eliciting Meta Programs.

·        Building Rapport with Others.

·        The Heart of Effective Persuasive Communication.

·        Using Questions as Probes.

Day 4: Assertiveness Skills

·        Definition of Assertiveness.

·        The Power of Self-Talk.

·        Assertive Rights and Corresponding Responsibilities.

·        Learning How to Say No.

·        Feedback and Assertiveness.

·        Ten Activities to Practice Assertive Behavior.

Day 5: Influencing Others

·        Secret of Influencing.

·        What Makes an Effective Influencer?

·        Influencing through Rapport.

·        Sources of Individual Power.

·        Understanding Influencing Styles.

·        A Recipe for Successful Influencing.

·        Influencing Different Personalities.

·        Enhancing Communication and Interpersonal Skills