Cambridge
Academy
In London

Introduction

This course equips leaders and managers with practical coaching skills to build high-performing teams—creating clear alignment on goals, strengthening trust and psychological safety, and driving accountability through consistent habits and conversations.

Course Objectives

By the end of this course, participants will be able to:

·        Define what “high performance” means for your team and context

·        Align purpose, goals, roles, and ways of working

·        Build trust, inclusion, and psychological safety through coaching

·        Coach accountability: commitments, feedback, and follow-through

·        Use simple team routines to sustain performance over time

Target Audience

This course is designed for:

·        Managers and senior leaders leading teams or departments

·        Team leaders, supervisors, and project/program leads

·        HR/OD professionals supporting team performance

Course Outlines

Day 1: High-Performance Team Foundations

·        What high performance looks like: outcomes + behaviors

·        Team purpose, success measures, and shared expectations

·        The leader as coach: mindset and core coaching skills

·        Activity: Assess your team’s current performance strengths and gaps

Day 2: Alignment on Goals, Roles, and Priorities

·        Translating strategy into team goals and clear priorities

·        Role clarity: ownership, handoffs, and decision rights

·        Setting team agreements: meetings, communication, response times

·        Exercise: Build a simple team charter (purpose, goals, roles, norms)

Day 3: Trust, Psychological Safety, and Team Dynamics

·        Trust drivers: reliability, competence, care, and honesty

·        Creating safety for speaking up, learning, and challenge

·        Coaching through conflict and differences in working styles

·        Workshop: Practice coaching conversations that rebuild trust

Day 4: Accountability and Feedback that Works

·        Accountability basics: clear commitments and visible tracking

·        Feedback models: SBI/STAR and feedforward coaching

·        Handling underperformance and missed commitments respectfully

·        Case practice: Coach a performance gap and agree next actions

Day 5: Sustaining Team Performance and Continuous Improvement

·        Team routines: weekly priorities, retrospectives, and check-ins

·        Coaching resilience: workload, energy, and wellbeing boundaries

·        Recognizing wins and reinforcing standards consistently

·        Action planning: 30–60–90 day team coaching plan and rituals